AI Customer Experience Infrastructure for software companies
Reduce churn. Increase LTV. Scale support without growing headcount.
TheChats.me is the support, automation and intelligence layer that connects marketing, support and customer success in a single system.
The SaaS company problem
If you run a B2B SaaS, you probably face:
High volume of repetitive tickets
Manual and slow onboarding
Leads without real qualification
No visibility into churn risk
Overloaded support team
CRM disconnected from support
Growth increases operational cost.
Margins start to suffer.
Support + AI + Automation Integrated
TheChats.me is not just chat. It's an AI-driven revenue operations infrastructure.
Turn visitors into qualified MQLs
Smart widget on your site
- Pre-chat survey to qualify leads
- Automatic lead scoring (0-100)
- Segmentation by page, UTM, plan interest
- A/B testing on proactive messages
- Automatic demo scheduling
More SQLs and fewer cold leads for your sales team.
Reduce repetitive tickets by up to 40-60%
AI-powered automated support
- Knowledge base with automatic scraping of your site
- Semantic search with vector embeddings
- AI auto-responder before the agent
- Contextual suggestions for the team
- Automatic ticket summaries
- Sentiment and urgency detection
Less time per ticket. More focus on strategic cases.
Identify churn before it happens
Data-driven customer success and retention
- Risk score based on behavior and sentiment
- SLA with automatic alerts
- Complete interaction history
- Segmentation by plan, MRR, customer stage
- First response and resolution time reports
Turn support into retention intelligence.
Visual workflows to scale processes
No-code operational automation
Triggers
- New qualified lead
- Ticket created
- Message received
- Customer inactivity
Actions
- Auto-assign queue
- Trigger AI
- Create task for CSM
- Send webhook to external system
No code. Full control.
Integrate with your SaaS stack
API-first. Connect with any system.
- Complete REST API (API-first)
- Webhooks with HMAC signing
- OAuth 2.0 + API Keys
- Bidirectional CRM integration
- Zapier compatible (Pro)
Conecte com:
Multi-Tenant and enterprise security
Built for scalable SaaS and compliance-ready.
Isolated architecture per company
JWT with token rotation
RBAC (User / Admin / Super)
Configurable rate limiting
Complete audit logs
A model that scales with you
Start small. Scale as MRR grows.
| Feature | Free | Plus | Pro |
|---|---|---|---|
| AI | — | Limited | Unlimited |
| Workflows | 0 | 3 | Unlimited |
| Campaigns | 0 | 5/month | Unlimited |
| API | — | 100 req/s | 1000 req/s |
| SLA | — | 1 rule | Unlimited |
Expected impact on B2B SaaS
SaaS companies that implement automation + AI in support see:
Ideal for
Growing B2B SaaS (Seed to Series B)
Companies with 500-20,000 active users
Support teams with 3+ agents
Startups that want to scale without inflating headcount
Turn support into competitive advantage
Support is not a cost. It's growth infrastructure.
No credit card required. Setup in minutes.
Create your free account
Setup in minutes. No credit card required.
Frequently asked questions
Do I need a credit card to start?
No. The Free plan is 100% free, with no time limit and no credit card required.
How does AI reduce repetitive tickets?
The platform automatically scrapes your website to create a knowledge base. With semantic search and auto-responder, AI resolves common queries before reaching an agent.
Does it integrate with my CRM and current tools?
Yes. We offer a complete REST API, HMAC webhooks, OAuth 2.0 and bidirectional CRM integration. On the Pro plan, also Zapier compatible.
How long does implementation take?
Basic setup takes minutes. Connect WhatsApp, install the widget and paste your site URL for the AI to start learning automatically.
Is it suitable for companies with strict compliance?
Yes. Isolated multi-tenant architecture, JWT with rotation, RBAC, rate limiting and complete audit logs. Built to be compliance-ready.